ATM Hacking: Device Stuck

I completed the hack successfully but was unable to pull it out. It appears to be at certain ATMs. I have a compensation ticket open quite some time now but has not been looked at.

STEP 1 - DO THE HACK

STEP 2 - IT SAYS COMPLETE AND GO COLLECT IT

STEP 3 - ATTEMPT TO PULL OUT THE DEVICE

STEP 4 - NO THIRD EYE OPTION TO TAKE IT OUT

https://medal.tv/games/gta-v/clips/1kXFfJNed9hoxT/d1337IuXFCJS?invite=cr-MSxEc2wsODQxMzI1ODYs